Remitly taps ads to woo new clients

The cross-border payments company has boosted marketing to build up its remittance clientele.

By Lynne Marek • Jan. 10, 2024

Barclays slashes 5,000 jobs in cost-cutting effort

The London-based bank said it cut 5,000 roles from its global workforce of 84,000 last year in a bid to "simplify and reshape the business.”

By Anna Hrushka • Jan. 9, 2024

Explore the Trendline➔

Artificial intelligence

Banks are enthusiastic about AI’s promises. But can they get customers on board, and will regulators let the innovation happen?

By Banking Dive staff

5 banking trends to watch in 2024

Banking observers will watch this month’s earnings for clues as to whether 2023’s crisis can return. The capital-requirements debate and a CFPB-focused Supreme Court case also warrant attention.

By Gabrielle Saulsbery , Rajashree Chakravarty , Anna Hrushka , Dan Ennis • Jan. 9, 2024

How banks can create emotional connections to drive customer loyalty

Making life easier for a commercial customer’s employees strengthens emotional connections and bolsters CX.

Jan. 8, 2024

Binance.US taps chief compliance officer

Lesley O’Neill joins Binance.US after two years holding a similar position at digital identity verification fintech Prove Identity.

By Gabrielle Saulsbery • Jan. 5, 2024

Bankman-Fried won’t face second trial

The former FTX CEO was set to be tried on several other charges, including conspiracy to bribe foreign officials. But prosecutors told the judge they just want to move forward with sentencing.

By Gabrielle Saulsbery • Jan. 3, 2024

TD eyes expansion of middle-markets business

The Canadian lender has identified Chicago and Atlanta as two cities where the firm can capture more middle-market clients, such as universities, nonprofits and healthcare systems without having to build more branches.

By Anna Hrushka • Dec. 22, 2023

Fintechs have opportunity to grow, leverage partnerships with banks in 2024

With high interest rates still floating in the market, fintechs can drive profitability through technology and partner with banks to curb costs and fuel growth, experts say.

By Rajashree Chakravarty • Dec. 20, 2023

Neobank Bunq rolls out customer-facing gen AI tool

The new tool, called Finn, replaces the search function on Bunq’s app, allowing consumers to plan their finances, budget, navigate the platform and find transactions.

By Anna Hrushka • Dec. 20, 2023

Don’t know what a digital wallet is? We’ve got you covered.

This primer fills in the gaps on how digital wallets work, what companies compete to provide such payment tools and what to expect from them in the future.

By James Pothen • Dec. 20, 2023

FTX files plan to end its expensive bankruptcy

The plan values assets at their Nov. 11, 2022, rate, which is much lower than their value today. Bitcoin, for example, has more than doubled in price since then.

By Gabrielle Saulsbery • Dec. 19, 2023

Webster Financial to buy medical fund custodian for $350M

It’s the bank’s second consecutive deal involving a deposit-gathering platform. Webster said it would acquire interLINK, a platform managing $9 billion in deposits, last December.

By Rajashree Chakravarty • Dec. 18, 2023

SEC won’t budge on crypto regulation

In denying a petition submitted by Coinbase, the agency has concluded rulemaking isn’t needed for issuers and intermediaries to know which – and how – crypto assets fit within securities law.

By Robert Freedman • Dec. 18, 2023

Neobank Dave’s new chatbot achieves 89% resolution rate, CEO says

The neobank and personal finance app this month launched DaveGPT, a gen AI-driven chatbot that can respond to customer inquiries in real-time.

By Anna Hrushka • Dec. 13, 2023

Payitoff teams up with fintechs to lower student loan payments

The debt guidance platform provides borrowers access to federal repayment plans as student loan payments resume after over three years.

By Rajashree Chakravarty • Dec. 13, 2023

Sen. Warren draws more support for crypto crackdown bill

The bill, which would extend Bank Secrecy Act requirements to crypto players, has five new co-sponsors, days after Warren found a rare moment of common ground with JPMorgan CEO Jamie Dimon.

By Gabrielle Saulsbery • Dec. 12, 2023

Common expense policy mistakes—and how to avoid them

Many of the solutions to common expense policy mistakes are simply to do the opposite of what is in place today.

Dec. 11, 2023

Fintech Bridge expands borrower network with Chipotle deal

The Citi spinout aims to help the restaurant chain’s suppliers scale and grow their businesses by linking them to the more than 75 lenders that use Bridge’s platform.

By Anna Hrushka • Dec. 8, 2023

3 takeaways from bank executives’ conference appearances

Wells Fargo is setting aside up to $1 billion for "unanticipated" severance costs. Lazard plans to stock up on managing directors. And JPMorgan kept most of First Republic's clients — with one catch.

By Dan Ennis • Dec. 6, 2023

The rise of fintech and embedded payments

Expectations are rising for banks to deliver better tools to address customer's financial needs.

Dec. 4, 2023

How empathetic debt collections can boost revenue and enhance consumer loyalty

See how leading financial institutions are combining digital solutions with empathy to create a customer-centric collections experience.

By Mamta Rodrigues, Global President of Banking, Financial Services and Insurance at Teleperformance • Dec. 4, 2023

Fintech consumer lending down in 2023: NY Fed report

Fintechs saw the highest number of loan originations per quarter since 2017 in 2022, with an average of 1.9 million loans originating in each quarter. But the number retracted to 1.14 million in 2023. 

By Rajashree Chakravarty • Nov. 29, 2023

Apple seeks to end Goldman Sachs credit-card partnership: reports

The proposed winddown would entail the entire consumer partnership, including the savings account that was rolled out this year, sources told The Wall Street Journal.

By Anna Hrushka • Nov. 29, 2023

Google, Symphony launch voice analytics offering for banks

The new messaging compliance tool, which combines Google Cloud's Vertex AI with Symphony’s Cloud9, comes as regulators are cracking down on record-keeping violations at financial firms.

By Anna Hrushka • Nov. 28, 2023

The digital imperative: How banks are leveraging data & AI for competitive advantage

Banks need to embrace new technologies, such as artificial intelligence (AI), that will help them evolve.

Nov. 27, 2023