Retail

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    Courtesy of Nu Holdings
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    Nubank notifies customers of its liquidation in error

    Brazil’s central bank is not liquidating the digital lender. But dozens of customers Friday received a message telling them this was the case.

    By • June 15, 2026
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    Caitlin Mullen/Banking Dive
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    Truist taps Fiserv chief Lyons as next CEO

    Mike Lyons, who until last year served as president of PNC, starts in his new role at Truist Sept. 1. He replaces Bill Rogers, who will become executive chair through April 2027.

    By • June 15, 2026
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    Permission granted by O’Malley Hansen Communications
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    Trendline

    Customer service

    Banks and fintechs have a choice when looking to grow: Identify a new customer segment and expand services, or drill down and better serve the clients they have.

    By Banking Dive staff
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    Getty Images
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    Oklahoma’s BancFirst to buy SpiritBank, boost Tulsa presence

    The deal, set to close in the fourth quarter for an undisclosed sum, marks the second Tulsa-area bank acquisition in roughly a year for BancFirst.

    By • June 12, 2026
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    Tasos Katopodis / Stringer via Getty Images
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    PNC, U.S. Bank CEOs brush off AI-driven cash optimization

    At a conference this week, U.S. Bank CEO Gunjan Kedia said the “noise is far outpacing any observed behavior.” Truist’s CFO, likewise, called the AI concern a “conceptual risk.”

    By • June 11, 2026
  • A Citizens Bank illuminated signage is framed between two walking pedestrians on the street.
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    Alamy
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    Customers take more money out of Citizens over ICE ties

    The Greater Boston Interfaith Organization is withdrawing an additional $2 million from its Citizens accounts. Two Massachusetts state representatives pledged to do so as well, with one planning to remove $100,000.

    By • Updated June 11, 2026
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    Caitlin Mullen/Banking Dive
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    JPMorgan’s Lake sees longer road to agentic commerce adoption

    Meanwhile, the lender aims to have a consumer-facing AI travel agent in pilot before the end of the year, said JPMorgan’s CEO of consumer and community banking.

    By • June 10, 2026
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    Kevin Dietsch / Staff via Getty Images
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    Half of bank CEOs are older than 65: study

    Twenty years ago, fewer than 20% were over 65, Truist Securities researchers wrote, detailing the effect of CEO age on bank culture and mergers and acquisitions.

    By • June 9, 2026
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    Caitlin Mullen/Banking Dive
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    Klarna dives deeper into banking

    The buy now, pay later provider is debuting a high-yield savings account to lure more people away from banks and into its ecosystem.

    By Justin Bachman • June 9, 2026
  • A close-up of the side of an office building shows the "SoFi" name and logo.
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    Justin Sullivan / Staff via Getty Images
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    What SoFi learned testing its AI adviser Coach

    “When it comes to financial guidance and coaching, there's both an art and a science to it,” said Brian Walsh, head of advice and planning at the digital bank.

    By • June 9, 2026
  • Neobank CHime, banking products Chime
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    Permission granted by Chime
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    Chime’s ‘#1’ claim raises J.D. Power’s ire

    The research and ranking company sued Chime, alleging the neobank improperly used the phrase “#1 ranking based on J.D. Power survey” in advertising materials. 

    By • June 4, 2026
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    Permission granted by OceanFirst
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    OceanFirst taps familiar playbook to keep customers, staff

    The New Jersey bank is prioritizing career assurance for customer-facing employees and community giving to keep the customers it inherited from Flushing Financial, OceanFirst’s CEO said.

    By • June 4, 2026
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    Courtesy of Fifth Third
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    Fifth Third to shutter 81 branches, mostly in Michigan

    The majority of these locations – 59 – were originally Comerica locations, and 75 out of 81 are in the Wolverine State.

    By • June 3, 2026
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    Getty Images
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    FNBO to buy another Kansas City bank

    Nine months after closing its acquisition of Country Club Bank, the Nebraska lender will purchase Blue Ridge Bancshares, adding another eight locations to FNBO’s footprint.

    By • June 2, 2026
  • A green sign depicts a bright green background and white letters "TD"
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    Spencer Platt / Staff via Getty Images
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    Ex-TD employee pleads guilty in bank fraud

    A former employee at a TD branch in New York facilitated about $3.4 million in fraud by stealing from customers and bribing an employee at another bank, the Justice Department said.

    By • May 29, 2026
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    Courtesy of American Hotel & Lodging Association
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    California judge rules in favor of OppFi, against regulator

    A judge ruled that OppFi sufficiently demonstrated that its banking partner was the true lender of OppLoans, and that their relationship wasn’t a “rent-a-bank ruse.”

    By • May 27, 2026
  • A person smiles for a portrait while wearing a blue vest with an "H" symbol on the chest in an office with blue walls.
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    Permission granted by LendingClub
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    LendingClub CEO expects ‘skinned knees’ amid fintech charter rush

    Fintechs that want to become banks should brace for “a learning curve” as they ramp up governance, risk and compliance infrastructure, said LendingClub CEO Scott Sanborn.

    By • May 27, 2026
  • Senator Elizabeth Warren holds out her hand as she speaks. In front of her a placard reads "Ms. Warren."
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    Michael A. McCoy / Stringer via Getty Images
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    Warren demands national trust charter details from Gould

    National trust charters have been awarded to firms that “intend to engage in activities that appear to go far beyond the narrow set of activities permitted by law,” the Democratic senator told the head of the OCC.

    By • May 20, 2026
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    Spencer Platt / Staff via Getty Images
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    Flagstar extends CEO Otting’s tenure but sets up succession race

    The bank named CFO Lee Smith and commercial- and private-banking chief Richard Raffetto as co-presidents but is keeping Joseph Otting at the helm until March 2028.

    By • May 20, 2026
  • Wells Fargo signage outside a building with "Wells Fargo" on it.
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    Justin Sullivan / Staff via Getty Images
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    Wells Fargo agrees to $110M lending, hiring discrimination settlement

    The bank’s borrower assistance fund “represents a meaningful step toward expanding equitable access to financial services,” a judge wrote.

    By • May 19, 2026
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    Alex Wong / Staff via Getty Images
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    Chime CEO: Pursuing bank charter is ‘a when, not if’

    The fintech regularly reevaluates the potential timing of an inevitable push for a charter, Chime CEO Chris Britt said Monday, as regulators see an influx of applications.

    By • May 19, 2026
  • Two blue ATMs are housed within a modern facade featuring the PNC logo above and are accessible from the sidewalk.
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    Alamy
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    PNC snags JPMorgan vet to lead retail bank’s product, digital

    Tim Ferriter joins the Pittsburgh-based bank after an 18-year tenure at JPMorgan.

    By • May 18, 2026
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    Getty Images
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    Hancock Whitney to buy Orlando-area bank for $377.6M

    The Mississippi lender will acquire One Florida Bank, stretching its presence in the central part of the Sunshine State.

    By • May 18, 2026
  • A white sign covering the side of a parking garage reads "Actually go to the bank? Bless your heart." The Ally wordmark and "Do it right." slogan can be seen in the bottom right corner.
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    Caitlin Mullen/Banking Dive
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    Ally sharpens branchless banking message

    The digital bank is courting millennial and Gen Z customers with a new brand platform that arguably throws playful shade on the brick-and-mortar model.

    By • May 18, 2026
  • A person stands outside of a building that says 'Silicon Valley Bank' with their hand on their chin.
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    Justin Sullivan via Getty Images
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    FDIC: Top depositors led 2023 runs at failed regional banks

    Silicon Valley Bank, Signature Bank and First Republic Bank each lost about half of their deposits in a matter of days in early March 2023, the regulator found.

    By • May 15, 2026
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    Getty Images
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    How Alaska’s Credit Union 1 serves ‘banking tundras’

    CEO Mark Burgess discusses the challenges of serving disparate, isolated communities – from transporting teller machines by plane to using remote capabilities to capture loan signatures.

    By • May 15, 2026