Truist's post-merger hurdle: Blending two cultures

BB&T and SunTrust have touted their deal as a merger of equals, but the new entity must reconcile cultural differences to retain employees and clients, a consultant says.

By Anna Hrushka • Dec. 17, 2019

PNC directs customers to Zelle after security upgrade blocks Venmo

Although many banks and fintechs have found ways to work together, the Venmo-PNC tiff is an example of how access to customers' financial data can become a point of friction.

By Anna Hrushka • Dec. 16, 2019

Explore the Trendline➔

M&A

President Donald Trump’s reelection was predicted to yield loosened regulation. But tariff volatility and economic uncertainty has thrown a wrench into an expected boom in mergers and acquisitions.

By Banking Dive staff

TD Bank tops J.D. Power customer satisfaction survey

Wells Fargo ranks most improved among America's largest banks. JPMorgan Chase suffered the steepest drop, but the result still gave it a tie for second place with PNC.

By Dan Ennis • Dec. 13, 2019

Regulators retool CRA to reflect digital banking footprint

The Office of the Comptroller of the Currency and the FDIC on Thursday proposed expanding assessment areas covered under a 1977 law to protect lower-income borrowers.

By Anna Hrushka • Dec. 13, 2019

Fintech incubators find breathing room, backing in branding's gray area

Deutsche Bank, like Goldman Sachs and Wells Fargo, hopes arm's-length endorsement gives innovators the right combination of space and strength.

By Dan Ennis • Dec. 12, 2019

BB&T completes acquisition of SunTrust to form Truist

The deal creates the nation's sixth-largest bank and marks the largest merger in the sector since the 2007-08 financial crisis.

By Anna Hrushka • Dec. 9, 2019

Executive of the Year: Jamie Dimon, JPMorgan Chase

The nation's biggest bank has posted year-over-year profit gains in each of the past seven quarters under the longtime chief executive, and an ambitious $20 billion branch expansion plan could set it up for even more growth.

By Anna Hrushka • Dec. 9, 2019

The Banking Dive Awards for 2019

From Jamie Dimon to Mastercard, these are the companies and executives that shaped banking this year.

Dec. 9, 2019

Challenger bank Chime valued at $5.8B, a nearly fourfold jump from March

Chime CEO Chris Britt plans to use the capital to develop new products and double the bank's employee count by the end of 2020, sources said. The bank will also consider acquiring other fintechs.

By Anna Hrushka • Dec. 6, 2019

Wells Fargo names Santander executive COO

Scott Powell, who is set to start at Wells Fargo on Dec. 9, will fill a position that has been vacant since Tim Sloan became the bank's CEO in October 2016.

By Anna Hrushka • Dec. 3, 2019

Banks eye a bigger helping of holiday retail point-of-sale pie

Citi, JPMorgan Chase and Mastercard have expanded their loan options this year to fend off upstarts and entice interest-averse buyers.

By Hillary Richard • Dec. 3, 2019

Think globally: 4 tips for payment success

Keeping up with innovation and limiting cross-border friction can be crucial to growth, writes BlueSnap CEO Ralph Dangelmaier.

By Ralph Dangelmaier • Dec. 2, 2019

Bank branch closures leave deeper void in rural counties, Fed says

Most of the 39 rural counties that lost half or more of their bank branches from 2012 to 2017 have lower median incomes and a higher share of African-Americans, according to the report.

By Kate Patrick • Nov. 27, 2019

JPMorgan Chase files blockchain patent to track vehicle inventory

The technology is meant to prevent double flooring, which happens when a dealership pledges a vehicle as collateral in two separate contracts to different banks.

By Anna Hrushka • Nov. 26, 2019

62% of Americans would try banking with tech companies, survey says

Banking loyalty can be hard to track. Departing customers may not completely cut ties but may keep an open account while doing business with disruptors, according to Bain & Company.

By Dan Ennis • Nov. 25, 2019

Bank of America CEO: People still want regulation, security amid tech competition

"If you take deposits, make loans ... you end up with a lot of people's money," Moynihan says. "And if something goes kablooey, it's a problem."

By Anna Hrushka • Nov. 25, 2019

In fintech partnerships, should banks' brands be out front or in background?

Banks that stay behind the scenes risk being relegated to a commodity. But fintechs that take the lead may be looking for something more.

By Anna Hrushka • Nov. 22, 2019

5 questions with Bill Budde, ATM manufacturer Hyosung's VP of product marketing

"Banking is still a very in-person business for a lot of customers," Budde said at the Future Branches conference in Austin, Texas. "Customers still choose their bank based on the proximity of a bank branch."

By Anna Hrushka • Nov. 21, 2019

Fed, FDIC approve BB&T-SunTrust merger

The deal to create the sixth-largest U.S. bank is expected to close Dec. 6, but on several conditions: The Fed issued a consent order against SunTrust regarding "misleading or inaccurate statements" made to business customers from 2013 to 2017.

By Anna Hrushka • Nov. 19, 2019

PNC eyes ‘aggressive’ consolidation as customer behavior shifts

The 2008 purchase of National City adds to the bank's urgency to make "tough decisions" about branches, says Dawn Fabian, PNC's retail transformation manager. 

By Anna Hrushka • Nov. 19, 2019

American Express offers merchants up to $450K sign-on bonus to boost acceptance

Businesses often cite AmEx's higher interchange fee as a reason to stick with Mastercard and Visa, but the company is on a years-long mission to catch up with other payment networks by the end of the year.

By Dan Ennis • Nov. 19, 2019

Amazon abandons plan for checking accounts

The tech giant told JPMorgan Chase, one of its potential partners in the initiative, it was concerned it would be subject to banking regulations, according to a report from The Information.

By Dan Ennis • Nov. 18, 2019

Incessant drive for growth widens bank-client gulf, Grasshopper CEO says

Entrepreneurs who are used to consumer banking features are left wanting when they aren't able to find the same quality on the commercial side, says the bank's chief, Judith Erwin.

By Anna Hrushka • Nov. 15, 2019

NJ governor creates board to establish public bank

Democratic Gov. Phil Murphy campaigned on the idea two years ago. But opponents say he could move taxpayer funds out of overseas financial institutions and into state ones without creating another bank.

By Dan Ennis • Nov. 14, 2019

Ignoring female consumers costs financial industry $700B a year

The Women in Financial Services 2020 report found the industry's products are not consistently designed for women's financial lives.

By Anna Hrushka • Nov. 12, 2019