Retail


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    U.S. Bank’s Kedia outlines strategy to rev up growth

    The Minneapolis-based lender, facing pressure to deliver stronger results, is working to deepen relationships with customers and transform its payments business, the CEO said Wednesday.

    By June 12, 2025
  • An office building with the word "Regions" at the top is shown against a blue sky.
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    Caitlin Mullen/Banking Dive
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    Regions plans to make the most of M&A ‘disruption’

    “If somebody’s going to do a deal where we are, then we’re going to be all over customers and people and trying to grow our business,” Regions CFO David Turner said Tuesday.

    By June 11, 2025
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    Trendline

    The Banking Dive Outlook on 2022

    Some narratives in 2022, such as office returns, will seem like a logical progression from the year before. Others, such as the regulatory sphere and shift toward smaller M&A, may mark a big shift from the previous 12 months.

    By Banking Dive staff
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    Caitlin Mullen/Banking Dive
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    Truist looks to optimize digital onboarding

    With a sharper focus on customer experience, Truist is working to smooth out the onboarding process and increase personalization in its digital banking channels, an executive said.

    By June 10, 2025
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    Michael M. Santiago / Staff via Getty Images
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    Needham to acquire BankProv for $212M

    The acquisition, expected to close in the fourth quarter, is set to expand Needham’s footprint into Massachusetts’ North Shore and New Hampshire, where it already has business customers.

    By June 9, 2025
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    Fifth Third takes ‘intentionally unsexy’ approach to mobile app improvements

    “It is more important to customers that banking works, than that banking is delightful,” said Fifth Third’s chief strategy officer and head of consumer products.

    By June 6, 2025
  • A BMO branch in Montréal in December 2024, showing some snow on the ground.
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    David Taube/Banking Dive
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    BMO hires BofA vet Levine

    Aron Levine will become group head and president of BMO U.S., effective July 7. Additionally, Ernie Johannson, one of the bank’s highest-ranking women executives, is retiring in early 2026.

    By June 5, 2025
  • A sign for CitiBank is seen on the bank branch in Manhattan on March 01, 2024 in New York City.
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    Spencer Platt / Staff via Getty Images
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    Citi drops firearms restriction in a bow to conservative pressure

    The bank updated a 7-year-old policy, enacted after the Parkland school shooting, over concerns about “fair access” months after Republicans accused some institutions of political de-banking.

    By June 4, 2025
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    DOJ seeks early end of Lakeland’s redlining consent order

    The New Jersey bank settled redlining allegations in September 2022 and entered into a five-year consent order. The Justice Department wants to terminate it two years ahead of schedule.

    By June 3, 2025
  • A bank branch building with the word "Chase" and the Chase logo on a blue sign is shown, with people walking past in the foreground.
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    Joe Raedle / Staff via Getty Images
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    JPMorgan’s Lake to get expanded role as international exec leaves

    When Sanoke Viswanathan, JPMorgan Chase’s CEO of international consumer and wealth, exits the bank in September, Marianne Lake will take on his duties.

    By June 3, 2025
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    Brandon Bell / Staff via Getty Images
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    BofA’s head of branches: ‘Proximity is still important to people’

    Customers may or may not visit a branch, but the bank’s presence affirms its commitment to a community, and “there’s a brand value” in that, the executive said.

    By June 3, 2025
  • A sign reads "Citibank" in a branch window, which reflects an American flag and taxi cabs on the street.
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    Michael M. Santiago / Staff via Getty Images
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    Q&A

    Citi marketing chief looks to ‘reenergize’ the bank’s brand

    “We're not just producing content and putting out a 50-page white paper,” said Alex Craddock, Citi’s chief marketing and content officer. “We're really thinking a lot more strategically.”

    By June 2, 2025
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    Seacoast bets big on The Villages in $710.8M deal

    The acquisitive bank will buy VBI, which touts a more than 50% deposit share in Florida’s largest retirement community, in a transaction set to close in the fourth quarter.

    By May 30, 2025
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    Anna Hrushka/Banking Dive
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    Bank profits rise in Q1

    The FDIC’s 4,462 insured banks saw a 1.16% return on assets and net income of $70.6 billion in the first quarter.

    By May 29, 2025
  • A UBS location in New York City is shown, with the letters "UBS" on the building front.
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    Caitlin Mullen/Banking Dive
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    UBS to sell hedge fund business to Cantor Fitzgerald

    The Swiss lender’s O’Connor unit, with $11 billion in assets under management, will return to the purview of Bill Ferri, a UBS veteran and O’Connor founder who’s now at Cantor Fitzgerald.

    By May 29, 2025
  • A sign for CitiBank is seen on the bank branch in Manhattan on March 01, 2024 in New York City.
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    Spencer Platt / Staff via Getty Images
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    Citi sells Polish consumer business to VeloBank

    Upon closing, it will be the 10th international consumer business Citi has sold since 2021. The bank will maintain its institutional business in Poland, as it has elsewhere, following the sale.

    By May 28, 2025
  • Charlie Scharf, Wells Fargo CEO
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    Wells Fargo’s Scharf assured over asset cap’s potential end

    “We’re not done, but we’re a hell of a lot closer to the end than the beginning, at this point,” the CEO said Wednesday.

    By May 28, 2025
  • A Banco Santander's logo is seen at a bank's branch before a news conference to announce the 2019 results on January 29, 2020 in Boadilla del Monte, in Madrid, Spain.
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    Santander’s Openbank opens first US physical location

    The Miami location "is another opportunity to bridge our digital and in-person experience to deliver a truly differentiated offering,” Openbank US CEO Swati Bhatia said.

    By May 27, 2025
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    TD to cut 2% of workforce, wind down $3B portfolio

    The bank expects to record up to $505 million in restructuring charges over the next several quarters, said CFO Kelvin Tran. The portfolio, meanwhile, is tied to its U.S. point-of-sale financing business.

    By May 22, 2025
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    Evolve dodges Yotta lawsuit for now

    Yotta’s lawsuit against its former bank partner was dismissed for failing to “plead the ‘who, what, when, where, and how’” of Evolve’s alleged misdoings. Yotta must file an amended complaint by June 2.

    By May 21, 2025
  • A skyscraper with the word "Ally" on it is shown, with blue sky behind.
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    Permission granted by Ally
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    Inside Ally’s customer referral program

    The effort, launched last year, accounts for about 15% of the digital bank’s account volume, an executive said. Now Ally is adding a QR code and wants to use opportune moments to promote the program.

    By May 21, 2025
  • The CEO of JPMorgan Chase, Jamie Dimon, speaks in front of a blue background
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    Kevin Dietsch / Staff via Getty Images
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    JPMorgan aims to ‘resist’ headcount growth

    Although headcount increases in recent years were necessary to support growth, “we do suspect some inefficiency was introduced,” the bank’s CFO said during Monday’s investor day.

    By May 19, 2025
  • A Fifth Third Bank sign shows "5/3" with the words "Fifth Third Center" and "Bank Branch" below.
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    Courtesy of Fifth Third Bank
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    Fifth Third gives customers free access to wills

    The move reflects the bank’s aims to bolster its benefits for customers and do more with its fintech partners to differentiate itself from competitors, a Fifth Third VP said.

    By May 19, 2025
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    NY AG sues Capital One over lost customer interest

    The state essentially picked up the challenge the CFPB put down when it dismissed its own lawsuit alleging the bank cost users $2 billion by not informing them of a higher-yield savings account.

    By May 15, 2025
  • customers sit and talk or play on their cell phones in a bank of america financial center lobby
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    Courtesy of Bank of America
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    Bank of America to open 150 locations through 2027

    Forty are anticipated to open by year’s end. All in, the bank has invested more than $5 billion across its branch footprint since 2016.

    By May 13, 2025
  • "BNP Paribas" is seen on a sign on a building as a person walks by in the background.
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    BNP Paribas shareholders approve higher age limit for CEO

    The French bank’s investors Tuesday backed moves to allow 63-year-old Jean-Laurent Bonnafé and 74-year-old Jean Lemierre to remain in the chief executive and board chair roles longer.

    By May 13, 2025