Retail
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U.S. Bank’s Kedia outlines strategy to rev up growth
The Minneapolis-based lender, facing pressure to deliver stronger results, is working to deepen relationships with customers and transform its payments business, the CEO said Wednesday.
By Caitlin Mullen • June 12, 2025 -
Regions plans to make the most of M&A ‘disruption’
“If somebody’s going to do a deal where we are, then we’re going to be all over customers and people and trying to grow our business,” Regions CFO David Turner said Tuesday.
By Caitlin Mullen • June 11, 2025 -
Explore the Trendline➔
wildpixel via Getty ImagesTrendlineThe Banking Dive Outlook on 2022
Some narratives in 2022, such as office returns, will seem like a logical progression from the year before. Others, such as the regulatory sphere and shift toward smaller M&A, may mark a big shift from the previous 12 months.
By Banking Dive staff -
Truist looks to optimize digital onboarding
With a sharper focus on customer experience, Truist is working to smooth out the onboarding process and increase personalization in its digital banking channels, an executive said.
By Caitlin Mullen • June 10, 2025 -
Needham to acquire BankProv for $212M
The acquisition, expected to close in the fourth quarter, is set to expand Needham’s footprint into Massachusetts’ North Shore and New Hampshire, where it already has business customers.
By Caitlin Mullen • June 9, 2025 -
Fifth Third takes ‘intentionally unsexy’ approach to mobile app improvements
“It is more important to customers that banking works, than that banking is delightful,” said Fifth Third’s chief strategy officer and head of consumer products.
By Caitlin Mullen • June 6, 2025 -
BMO hires BofA vet Levine
Aron Levine will become group head and president of BMO U.S., effective July 7. Additionally, Ernie Johannson, one of the bank’s highest-ranking women executives, is retiring in early 2026.
By Caitlin Mullen • June 5, 2025 -
Citi drops firearms restriction in a bow to conservative pressure
The bank updated a 7-year-old policy, enacted after the Parkland school shooting, over concerns about “fair access” months after Republicans accused some institutions of political de-banking.
By Dan Ennis • June 4, 2025 -
DOJ seeks early end of Lakeland’s redlining consent order
The New Jersey bank settled redlining allegations in September 2022 and entered into a five-year consent order. The Justice Department wants to terminate it two years ahead of schedule.
By Gabrielle Saulsbery • June 3, 2025 -
JPMorgan’s Lake to get expanded role as international exec leaves
When Sanoke Viswanathan, JPMorgan Chase’s CEO of international consumer and wealth, exits the bank in September, Marianne Lake will take on his duties.
By Caitlin Mullen • June 3, 2025 -
BofA’s head of branches: ‘Proximity is still important to people’
Customers may or may not visit a branch, but the bank’s presence affirms its commitment to a community, and “there’s a brand value” in that, the executive said.
By Caitlin Mullen • June 3, 2025 -
Q&A
Citi marketing chief looks to ‘reenergize’ the bank’s brand
“We're not just producing content and putting out a 50-page white paper,” said Alex Craddock, Citi’s chief marketing and content officer. “We're really thinking a lot more strategically.”
By Caitlin Mullen • June 2, 2025 -
Seacoast bets big on The Villages in $710.8M deal
The acquisitive bank will buy VBI, which touts a more than 50% deposit share in Florida’s largest retirement community, in a transaction set to close in the fourth quarter.
By Dan Ennis • May 30, 2025 -
Bank profits rise in Q1
The FDIC’s 4,462 insured banks saw a 1.16% return on assets and net income of $70.6 billion in the first quarter.
By Gabrielle Saulsbery • May 29, 2025 -
UBS to sell hedge fund business to Cantor Fitzgerald
The Swiss lender’s O’Connor unit, with $11 billion in assets under management, will return to the purview of Bill Ferri, a UBS veteran and O’Connor founder who’s now at Cantor Fitzgerald.
By Caitlin Mullen • May 29, 2025 -
Citi sells Polish consumer business to VeloBank
Upon closing, it will be the 10th international consumer business Citi has sold since 2021. The bank will maintain its institutional business in Poland, as it has elsewhere, following the sale.
By Gabrielle Saulsbery • May 28, 2025 -
Wells Fargo’s Scharf assured over asset cap’s potential end
“We’re not done, but we’re a hell of a lot closer to the end than the beginning, at this point,” the CEO said Wednesday.
By Caitlin Mullen • May 28, 2025 -
Santander’s Openbank opens first US physical location
The Miami location "is another opportunity to bridge our digital and in-person experience to deliver a truly differentiated offering,” Openbank US CEO Swati Bhatia said.
By Gabrielle Saulsbery • May 27, 2025 -
TD to cut 2% of workforce, wind down $3B portfolio
The bank expects to record up to $505 million in restructuring charges over the next several quarters, said CFO Kelvin Tran. The portfolio, meanwhile, is tied to its U.S. point-of-sale financing business.
By Caitlin Mullen • May 22, 2025 -
Evolve dodges Yotta lawsuit for now
Yotta’s lawsuit against its former bank partner was dismissed for failing to “plead the ‘who, what, when, where, and how’” of Evolve’s alleged misdoings. Yotta must file an amended complaint by June 2.
By Gabrielle Saulsbery • May 21, 2025 -
Inside Ally’s customer referral program
The effort, launched last year, accounts for about 15% of the digital bank’s account volume, an executive said. Now Ally is adding a QR code and wants to use opportune moments to promote the program.
By Caitlin Mullen • May 21, 2025 -
JPMorgan aims to ‘resist’ headcount growth
Although headcount increases in recent years were necessary to support growth, “we do suspect some inefficiency was introduced,” the bank’s CFO said during Monday’s investor day.
By Caitlin Mullen • May 19, 2025 -
Fifth Third gives customers free access to wills
The move reflects the bank’s aims to bolster its benefits for customers and do more with its fintech partners to differentiate itself from competitors, a Fifth Third VP said.
By Caitlin Mullen • May 19, 2025 -
NY AG sues Capital One over lost customer interest
The state essentially picked up the challenge the CFPB put down when it dismissed its own lawsuit alleging the bank cost users $2 billion by not informing them of a higher-yield savings account.
By Dan Ennis • May 15, 2025 -
Bank of America to open 150 locations through 2027
Forty are anticipated to open by year’s end. All in, the bank has invested more than $5 billion across its branch footprint since 2016.
By Gabrielle Saulsbery • May 13, 2025 -
BNP Paribas shareholders approve higher age limit for CEO
The French bank’s investors Tuesday backed moves to allow 63-year-old Jean-Laurent Bonnafé and 74-year-old Jean Lemierre to remain in the chief executive and board chair roles longer.
By Caitlin Mullen • May 13, 2025