Retail


  • people stand in line outside of banco popular in puerto rico.
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    Puerto Rico’s biggest bank names next CEO

    Javier Ferrer will be elevated to CEO from his current post as president and operations chief once CEO Ignacio Alvarez steps down at the end of June.

    By Feb. 28, 2025
  • A sign above an ATM at a Capital One Café on February 19, 2024, in Miami, Florida.
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    Joe Raedle / Staff via Getty Images
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    CFPB ditches lawsuit against Capital One

    The bureau reversed course Thursday after accusing the bank last month of obscuring a higher-paying savings product from some legacy savings account holders.

    By Feb. 28, 2025
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    Trendline

    Artificial intelligence

    Banks are enthusiastic about AI’s promises. But can they get customers on board, and will regulators let the innovation happen?

    By Banking Dive staff
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    Spencer Platt / Staff via Getty Images
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    TD racks up AML remediation costs

    After spending $86 million in Q1, the bank expects to spend $500 million on AML remediation costs and governance and control investment in fiscal 2025.

    By Feb. 27, 2025
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    Chansak Joe
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    Old Second boosts Chicago-area footprint in $197M Evergreen deal

    The transaction will allow Old Second to expand into powersports lending. The deal comes six months after the bank agreed to buy five Chicago-area branches from Indiana’s First Merchants Bank.

    By Feb. 26, 2025
  • The JPMorgan Chase logo is seen at their headquarters building on May 26, 2023 in New York City.
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    Michael M. Santiago via Getty Images
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    JPMorgan to lay off 121 in NJ

    The cuts are part of what was previously reported, according to a spokesperson. Hundreds of open positions remain in New Jersey.

    By Feb. 25, 2025
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    CFPB drops case against SoLo Funds

    The bureau’s lawsuit against the online lending platform – filed during Rohit Chopra’s tenure – “was wrong” and “the weaponization of ‘consumer protection’ must end,” the CFPB’s Acting Director Russ Vought said Sunday.

    By Feb. 24, 2025
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    Ryan Wewers via Getty Images
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    UMB embraces ‘consolidator’ role

    The bank’s recent acquisition of HTLF boosted its wealth business by 32% “overnight” and doubled its branch footprint. But UMB CEO Mariner Kemper said he is taking systems conversion deliberately slowly.

    By Feb. 20, 2025
  • A Citi bank branch is shown, as a person walks by. Window signs advertise the bank's offerings.
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    Spencer Platt / Staff via Getty Images
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    Citi’s Sieg sees tech lag as an invitation to innovation

    The bank’s market position – behind its peers – is a challenge that allows it to find ways to leapfrog competitors, Citi’s wealth chief said.

    By Feb. 13, 2025
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    ‘Taking stock’: BofA and JPMorgan execs weigh in on Trump 2.0

    While Bank of America CEO Brian Moynihan called the recent regulatory shift “classic re-engineering,” one peer exec said the changes “are taking all the oxygen in the room.”

    By Feb. 12, 2025
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    Spencer Platt / Staff via Getty Images
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    Citi’s year-end promotions total 8,500

    That figure was similar to past years, following the bank’s broad reorganization and despite earlier reporting Citi would promote far fewer employees in 2024.

    By Feb. 7, 2025
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    Ex-Huntington branch manager sues bank, raising FMLA allegations

    Terri Estepp alleged she was fired from Huntington Bank after nearly 28 years because she took FMLA leave to care for her dying daughter. The bank said her termination is unrelated.

    By Feb. 6, 2025
  • Pedestrians pass by a Wells Fargo bank branch.
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    Michael M. Santiago via Getty Images
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    Fed terminates 2 Wells Fargo consent orders

    Both orders were issued in 2011 and address mortgage business issues. Wells has resolved nine consent orders since 2019, and five remain, the bank said.

    By Feb. 4, 2025
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    OCMBC appoints new president after exec is charged with murder, DUI

    Serene Vernon has been placed on leave following a vehicle accident that left a man dead Friday. John Hamel has replaced her as president.

    By Feb. 4, 2025
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    Kate Tornone/Banking Dive
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    Citizens chief experience officer to retire

    Beth Johnson, who’s held key leadership roles at the bank for 11 years, will step down in March. The bank is hiring for a new senior executive role overseeing an expanded corporate strategy function.

    By Feb. 3, 2025
  • A Banco Santander's logo is seen at a bank's branch before a news conference to announce the 2019 results on January 29, 2020 in Boadilla del Monte, in Madrid, Spain.
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    Santander names next US CEO

    Christiana Riley’s appointment is part of a greater restructuring, a source told Reuters. Her appointment was announced by Executive Chair Ana Botin on LinkedIn.

    By Feb. 3, 2025
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    What’s coming for the banking industry in 2025

    Banking Dive takes a look at several trend areas — from M&A to regulation — to give its best guess on developments to come this year. But as observers in the ESG sector will tell it, change has been rapid and thorough.

    By Banking Dive staff • Jan. 31, 2025
  • A sign reads "New York Community Bank" and "A division of Flagstar Bank, N.A., Member FDIC"
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    Spencer Platt / Staff via Getty Images
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    Flagstar to close roughly 60 retail branches this year

    The bank also aims to shutter 20 private-client retail locations as part of its efforts to cut $600 million in costs in 2025, CFO Lee Smith said Thursday.

    By Jan. 30, 2025
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    Frost Bank exec: AI to usher in simpler mobile banking era

    As bank apps stuffed with features have become complicated, AI will enable apps to become smarter and more customized for customers, said Jimmy Stead, the lender’s consumer banking and technology chief.

    By Jan. 29, 2025
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    Courtesy of U.S. Bank
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    U.S. Bank’s Kedia to become CEO in April

    The super-regional lender’s president, Gunjan Kedia, will become the second woman leading a top-10 American bank when she replaces Andy Cecere on April 15.

    By Jan. 28, 2025
  • CFPB Director Rohit Chopra
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    Chopra urges regulatory action to confront de-banking

    The CFPB director faulted the lack of transparency around bank decisions to close accounts and said it’s worth exploring what appeal rights customers could be entitled to.

    By Jan. 28, 2025
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    Stock via Getty Images
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    Fulton Bank to close 15 locations

    The Pennsylvania bank, which acquired Republic First after it failed last April, won’t be shuttering any of Republic First’s former branches.

    By Jan. 23, 2025
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    Patriot Bank, OCC ink deal over ‘troubled’ condition

    The Connecticut lender is taking remedial steps after the OCC found “unsafe or unsound practices” and violations related to strategic and capital planning and AML risk management. 

    By Jan. 22, 2025
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    Courtesy of Ally Financial
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    Ally to sell credit card business to CardWorks

    Plans for the sale were hinted at earlier this year, a month after the CEO said the business wasn’t within Ally’s core focus.

    By Jan. 22, 2025
  • Green and white signage on the exterior of a building reads "TD Bank."
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    Spencer Platt / Staff via Getty Images
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    TD slashes pay for 41 execs, expedites Chun’s start date

    Compensation cuts reflect “the seriousness of the U.S. [anti-money laundering] failures, the associated costs to the Bank, and the limitations imposed on the U.S. retail business,” the bank said Friday.

    By Jan. 17, 2025
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    Q&A

    U.S. Bank scouts for agentic AI as age of ‘do it for me’ awaits

    The super-regional’s chief innovation officer said there’s a fine line between being proactive and helpful, versus being proactive and creepy. “We don’t want to cross the creepy line,” he said.

    By Jan. 16, 2025