Dive Brief:
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Capital One said it experienced an outage Friday that blocked some customers' direct deposits and kept some from withdrawing money for several hours.
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"Capital One is experiencing a technical issue impacting customer money movement, including direct deposits, and the ability for some customers to access accounts," the bank tweeted at around 9 a.m. "We are actively working to resolve the issue and restore all services. We greatly apologize for the inconvenience." The issue has since been resolved, according to the bank.
- The outage is the second to hit the bank this week. Its website and app went down Sunday, according to USA Today.
Dive Insight:
Any type of service disruption is bad for a financial institution, and Capital One's outage comes at a confluence of inconvenient times: a Friday, which is payday for many people — and the first day of the month, when many pay their bills.
Customers took to social media to voice their frustrations after being unable to make purchases or withdraw funds.
In a statement emailed to Banking Dive, a Capital One spokesperson said the issue has since been resolved and "customers are not responsible for any fees associated with this issue."
The McLean, Virginia-based bank experienced a major data breach in July, affecting about 100 million people in the U.S. and another 6 million in Canada.
Challenger banks Chime and Varo both experienced outages last month because of a glitch from application programming interface-based payment processor Galileo, which powers their platforms.
The glitch caused minor processing delays at Varo and a full-on outage at Chime.