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    CX takes a backseat during mergers and acquisitions. Customers notice.

    Customers should experience the benefits of the merger — not the complexity behind it, experts say.

    By Michael Brady • Aug. 7, 2026
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    Northwest Bank overhauls C-suite to drive transformation

    Over the past three years, CEO Louis Torchio has hired executives with bigger-bank experience to lead Northwest’s commercial pivot and M&A ramp-up.

    By • Aug. 6, 2026
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    Trendline

    Top 5 stories from Banking Dive

    Challenges in banking are as varied as lenders. One Alaska credit union is solving how to serve a vast rural base, while a Chicago bank anticipates the regulatory uptick that accompanies growth.

    By Banking Dive staff
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    Caitlin Mullen/Banking Dive
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    UBS to pay $125M in AML penalties

    The brokerage arm of the Swiss bank didn’t fix flaws identified in 2018, resulting in some 60,000 foreign currency wires valued at about $10 billion going unmonitored, regulators said.

    By • Aug. 3, 2026
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    Frost CEO warns of ‘race to the bottom’ on Texas loan structure

    While $54 billion-asset Frost Bank seeks to remain competitive on price, the structure element of loans can be tough, because it’s “dangerous to do that poorly,” CEO Phil Green said.

    By • Aug. 3, 2026
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    David Ryder/Getty Images via Getty Images
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    Activist investor prods Washington bank to sell

    Down Range Capital Opportunity Fund is urging the board of $2.3 billion-asset Cashmere Valley Bank to find a buyer, saying its value “can only be unlocked” through a sale.

    By • July 29, 2026
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    Alamy
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    PNC’s wealth unit targets mass-affluent clients with lending option

    The Pittsburgh-based lender is pursuing a national identity, and national banks have put more focus on a securities-based lending-type solution in recent years, an executive said.

    By • July 29, 2026
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    Alamy
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    PNC names CISO, while Truist powers up in wealth

    PNC’s new chief information security officer and Truist’s new wealth head each spent decades with, and climbed the ranks at, their prior employers.

    By • July 28, 2026
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    Alamy
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    Huntington banks on fee growth amid deposit cost competition

    As the regional lender’s deposit costs edge up, strong fee revenue can offset the bank’s slightly lower than expected net interest income, CFO Zach Wasserman said.

    By • July 27, 2026
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    Joe Raedle via Getty Images
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    Banco Popular CEO to retire

    Puerto Rico’s largest lender is moving its CFO, Jorge García, into its chief executive role when Javier Ferrer exits the bank Aug. 31.

    By • July 27, 2026
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    Q&A

    Tasks, not customer tiers should drive bank AI use: Deloitte

    Everybody needs “to be heard, comforted, educated in times of high stress,” a Deloitte consultant said. Customers who are lower on the value scale need to receive the same excellent experience “or you're going to lose them.”

    By • July 24, 2026
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    Alaska bank to buy Oregon lender for $167.3M

    By acquiring Medford, Oregon-based People’s Bank of Commerce, Anchorage-based Northrim Bank will grow to $4.2 billion in assets and 32 branches.

    By • July 23, 2026
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    Retrieved from Wikimedia Commons.
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    Black-owned banks Optus, M&F to merge

    The roughly $105 million deal, set to close in the fourth quarter, will create a $1.3 billion-asset entity, the largest Black-owned bank in the country, the institutions said Wednesday.

    By • July 23, 2026
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    Permission granted by Consumer Bankers Association
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    CBA banking school offers ‘immersive’ education for would-be execs

    How one executive education program became a proving ground for the banking industry's future leaders, like Eastern Bank President Quincy Miller.

    By • July 22, 2026
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    Scott Olson / Staff via Getty Images
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    Ohio’s First Financial expands Chicago footprint in $208M deal

    Acquiring northwest Indiana’s Finward Bancorp would give First Financial an extra $2 billion in assets and 24 added branches around the nation’s third-largest market.

    By • July 22, 2026
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    How Bank of America’s rewards program courts Gen Z

    The bank’s redesigned loyalty program, which made it easier to become a member, added more than 3 million customers in the seven weeks since launch.

    By Kristen Doerer • July 22, 2026
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    Andrew Harnik / Staff via Getty Images
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    Fed bans former Illinois bank exec

    James Burns, a former chief lending officer, approved loans based on inflated appraisals, causing the acquirer of his employer to lose money.

    By • July 21, 2026
  • A person walks past the metal and glass doors of a TD Bank branch. The doors read "America's Most Convenient Bank."
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    Spencer Platt / Staff via Getty Images
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    Ex-TD Bank employees sentenced to prison for money laundering, fraud involvement

    Former TD assistant store manager Wilfredo Aquino processed bank checks totaling $92 million for money laundering network leader Da Ying Sze, in exchange for about $11,000 worth of retail gift cards.

    By • July 21, 2026
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    Citizens to exit agreements with CoreCivic, GEO

    Citizens called the end of its relationships with the ICE contractors “a business decision” that “does not reflect any change in our view regarding these companies' business models or operations.”

    By • July 20, 2026
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    Getty Images
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    Kansas’ Small Business Bank fails

    The Fed last month gave the Lenexa, Kansas-based lender 30 days to increase its equity, after two previous enforcement actions. It’s the fourth bank collapse of 2026 and the second in seven days.

    By • July 20, 2026
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    Banks report operational changes driven by AI adoption

    Executives at Bank of America, Citi and JPMorgan Chase highlighted the scale of ongoing AI adoption efforts and effects on operations.

    By Makenzie Holland • July 20, 2026
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    Kate Tornone/Banking Dive
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    Citizens to close about 100 in-store branches for 50 retooled ones

    The stand-alone branches will give greater emphasis to advice, private banking, wealth and serving small businesses, the bank said Thursday.

    By • July 17, 2026
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    Drew Angerer / Staff via Getty Images
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    Truist’s Rogers: Lyons CEO appointment brings ‘certainty’

    There was “probably a little uncertainty of my timeline,” the outgoing CEO said Friday, and naming Mike Lyons to the role provides “assurance.”

    By • July 17, 2026
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    State AGs blow whistle on OppFi, Enova deals

    Twenty state attorneys general, led by Illinois AG Kwame Raoul, wrote a letter urging the OCC, Fed and FDIC not to approve the proposed fintech purchases of banks.

    By • July 17, 2026
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    OCC terminates Quontic consent order

    Quontic CEO George Lazaridis said the bank viewed the remediation process “as an opportunity to strengthen the foundation of our bank.”

    By • July 16, 2026
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    Melissa Blazer Photography

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    Former BNY exec seeks to launch community bank in Pittsburgh

    Sagehaven Bancorp aims to focus on serving small and mid-market companies and mid- to high-net-worth individuals and is projected to open in April 2027.

    By • July 16, 2026